What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to reply to sender email from the form?

    Asked by tjdelboy on November 02, 2016 at 11:48 AM

    when i click reply to an email from one of my recipient email it is putting that email in the address and not the senders email, and on my other it is putting the senders email but the email is not going through.

    Page URL:
    www.ultimatesounds.org.uk/bookings

    sender email how to reply how
  • Profile Image
    JotForm Support

    Answered by Jan on November 02, 2016 at 03:56 PM

    I checked your form and I can see that the email alerts are configured correctly. The Reply To email is set to "Your E-mail Address" which is the field where the user will put their email address.

    I checked the mail logs and I can see that the user's email address is showing.

    We had an issue yesterday related to this and our developers already fixed it.

    Let me clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

  • Profile Image

    Answered by Gil  on November 03, 2016 at 06:05 PM

    Same problem for me.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 03, 2016 at 08:34 PM

    @Gil

    Create your own thread about your issue using this link https://www.jotform.com/contact/

    We will attend to it as soon as we can

    Thank you.