How to reply to sender email from the form?

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    tjdelboy
    Asked on November 02, 2016 at 11:48 AM

    when i click reply to an email from one of my recipient email it is putting that email in the address and not the senders email, and on my other it is putting the senders email but the email is not going through.

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    Jan
    Answered on November 02, 2016 at 03:56 PM

    I checked your form and I can see that the email alerts are configured correctly. The Reply To email is set to "Your E-mail Address" which is the field where the user will put their email address.

    I checked the mail logs and I can see that the user's email address is showing.

    We had an issue yesterday related to this and our developers already fixed it.

    Let me clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    Gil 
    Answered on November 03, 2016 at 06:05 PM

    Same problem for me.

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    jonathan
    Answered on November 03, 2016 at 08:34 PM

    @Gil

    Create your own thread about your issue using this link https://www.jotform.com/contact/

    We will attend to it as soon as we can

    Thank you.