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How to reply to sender email from the form?Asked by tjdelboy on November 02, 2016 at 11:48 AM
when i click reply to an email from one of my recipient email it is putting that email in the address and not the senders email, and on my other it is putting the senders email but the email is not going through.
sender email how to reply how
I checked your form and I can see that the email alerts are configured correctly. The Reply To email is set to "Your E-mail Address" which is the field where the user will put their email address.
I checked the mail logs and I can see that the user's email address is showing.
We had an issue yesterday related to this and our developers already fixed it.
Let me clear your form cache so that your forms will be refreshed from our servers.
Hope that helps. Thank you.
Same problem for me.
Create your own thread about your issue using this link https://www.jotform.com/contact/
We will attend to it as soon as we can