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    PDF not correctly attaching to emails suddenly

    Asked by STEPllc on November 02, 2016 at 11:50 AM

    Hello, 

    I have set it up so that a PDF is sent with the auto respond email. The PDF was opening correctly initially (for about a week), but now is not. The emails show that there is an attachment, but when trying to preview or open the attachment it doesn't work. 

    Any help will be greatly appreciated! 

     

     

    Page URL:
    https://form.jotform.com/62906010765150

    correctly preview doesn't work pdf not working
  • Profile Image
    JotForm Support

    Answered by John_Benson on November 02, 2016 at 04:00 PM

    Hi,

    I was not able to replicate the issue. I tested your form and I got the autoresponder email with PDF attachment. Here's my screen capture:

    Can you please check it again? We had  an issue regarding to file upload and images that might affected PDF in autoresponder but it is now fixed.

    If the issue still persists, please contact us again. We'll investigate it further.

    Thank you.

  • Profile Image

    Answered by STEPllc on November 02, 2016 at 04:10 PM

    Thank you, John. 

    The PDF now works on that form, but I am experiencing the same issue on a similar form (https://form.jotform.com/STEPllc/119-dcsd-motm), can you fix that here as well? 

    Also, I have quite a few people who filled out the form before it was fixed, is there a way to resend the email to them from jot form? Thanks! 

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 02, 2016 at 05:39 PM

    I was not able to replicate the problem. I was able to received the PDF file on my email. Here's my screen capture:

    I have quite a few people who filled out the form before it was fixed, is there a way to resend the email to them from jot form?

    There's no way to re-send the autoresponder. However, you can check the Submissions page of your form and manually send them your autoresponder message and PDF by forwarding or replying to them.

    Hope that helps. If you have any other question, contact us again. We'll be glad to help you.