What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't view or save any files uploaded to my forms.

    Asked by homayd on November 02, 2016 at 12:22 PM

    I have customers trying to upload images and zip files to my Item Submission Form. When I go to view or save their files, it gives me the following error: 

    The files.jotform.com page isn’t working

    files.jotform.com redirected you too many times.


    Try clearing your cookies.


    I have tried clearing my cookies and re-signing in and I still get this error. 

    Page URL:

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 01:57 PM

    This might be due to the bandwidth limit that has resumed its operation. 

    Could you please check it again this time? This should be fixed now.

    If not, let us know so we can take a closer look. Thanks!

  • Profile Image

    Answered by homayd on November 02, 2016 at 02:44 PM
    Now I'm getting 404 errors when trying to view the files.
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    JotForm Support

    Answered by Chriistian on November 02, 2016 at 10:29 PM

    Apologies for the inconvenience. I checked the file from your screenshot where you encountered the error, but I can't seem to replicate it on my end. I was able to view the "Circus Themed Birthday Party Invitation Sample" successfully. I did not encounter a 404 error when viewing the file.

    It could be possible that the issue you encountered was temporary, and should now be resolved.  Can you please clear your browser cache or try using a different browser and view the file again?

    If the issue still persists, please let us know.
    Thank you.