Smooth Signature is not showing on PDF

  • thenest@phoenixelectrictx.com
    Asked on November 2, 2016 at 12:26 PM

    Good morning,

     

    The smooth signature is not showing up on the pdf forms. It just shows a little box. It is happening with all of our forms using the smooth signature. Can you help me correct this?

     

    https://form.jotform.com/62135620038144 

     

     

     

     

    The PDF is attached.

  • Welvin Support Team Lead
    Replied on November 2, 2016 at 4:48 PM

    Our apologies. We've fixed this already. You have to re-download the PDF to show the signatures. If it's attached in the email, you have to go to the form submissions page to get it there: https://www.jotform.com/help/269-How-to-view-Submissions