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    Smooth Signature is not showing on PDF

    Asked by thenest@phoenixelectrictx.com on November 02, 2016 at 12:26 PM

    Good morning,


    The smooth signature is not showing up on the pdf forms. It just shows a little box. It is happening with all of our forms using the smooth signature. Can you help me correct this?







    The PDF is attached.

    Page URL:

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    JotForm Support

    Answered by Welvin on November 02, 2016 at 04:48 PM

    Our apologies. We've fixed this already. You have to re-download the PDF to show the signatures. If it's attached in the email, you have to go to the form submissions page to get it there: https://www.jotform.com/help/269-How-to-view-Submissions