Being charged on closed account

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    rudolphg
    Asked on November 02, 2016 at 12:29 PM

    In April I requested to have the account closed as I only use it for one event during the spring. At this point I thought that it was closed, but after reviewing my PayPal account I recognized that I have been charged 19.00 for the past 6 months. I am hoping to be refunded this amount.

    Please help me solve this matter as I have been using JotForm and hope to continue the service.

  • Profile Image
    Welvin
    Answered on November 02, 2016 at 05:12 PM

    I'm sorry, but we cannot find your request for cancellation in our records. Here's how you can cancel the subscription on your Paypal account:

    https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    The subscription ID is S-4DF771815U7806357.

    As for the refund, I'm sorry to say that we can only refund up to 60 days. This is Paypal's restriction for subscription payments. I have requested this to our billing team. The refund will be processed within 1 to 2 weeks from now and you should be informed here. Paypal should also send you an email about the refund.

    Let us know if you have questions.