- rudolphgAsked on November 02, 2016 at 12:29 PM
In April I requested to have the account closed as I only use it for one event during the spring. At this point I thought that it was closed, but after reviewing my PayPal account I recognized that I have been charged 19.00 for the past 6 months. I am hoping to be refunded this amount.
Please help me solve this matter as I have been using JotForm and hope to continue the service.
- JotForm SupportWelvinAnswered on November 02, 2016 at 05:12 PM
I'm sorry, but we cannot find your request for cancellation in our records. Here's how you can cancel the subscription on your Paypal account:
The subscription ID is S-4DF771815U7806357.
As for the refund, I'm sorry to say that we can only refund up to 60 days. This is Paypal's restriction for subscription payments. I have requested this to our billing team. The refund will be processed within 1 to 2 weeks from now and you should be informed here. Paypal should also send you an email about the refund.
Let us know if you have questions.