What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Being charged on closed account

    Asked by rudolphg on November 02, 2016 at 12:29 PM

    In April I requested to have the account closed as I only use it for one event during the spring. At this point I thought that it was closed, but after reviewing my PayPal account I recognized that I have been charged 19.00 for the past 6 months. I am hoping to be refunded this amount.

    Please help me solve this matter as I have been using JotForm and hope to continue the service.

    closed account closed paypal account
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    JotForm Support

    Answered by Welvin on November 02, 2016 at 05:12 PM

    I'm sorry, but we cannot find your request for cancellation in our records. Here's how you can cancel the subscription on your Paypal account:

    https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    The subscription ID is S-4DF771815U7806357.

    As for the refund, I'm sorry to say that we can only refund up to 60 days. This is Paypal's restriction for subscription payments. I have requested this to our billing team. The refund will be processed within 1 to 2 weeks from now and you should be informed here. Paypal should also send you an email about the refund.

    Let us know if you have questions.