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deadcenterfilmAsked on November 2, 2016 at 12:37 PM
We have a form that allows filmmakers to upload screenplays in .pdf for consideration for a screenwriting intensive. When I went to download the attachments, I keep getting the following error - "Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry."
We have many submissions, so re-requesting files directly from each applicant is not an option...exactly why we used a form for this process. What is going on?
Page URL: https://form.jotform.com/62786115160151 -
David JotForm SupportReplied on November 2, 2016 at 12:41 PM
Images and file uploads should now be working once again. Let us know if they are still not working and we will be happy to have a closer look.
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deadcenterfilmReplied on November 2, 2016 at 12:42 PM
This is not working for me.
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David JotForm SupportReplied on November 2, 2016 at 12:45 PM
I checked your form and all files are accessible. Try clearing your browsers cache/cookies and checking again. They should be working at this time.
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deadcenterfilmReplied on November 2, 2016 at 12:49 PM
I have cleared history/caches on two separate browsers. Still unable to access several files.
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David JotForm SupportReplied on November 2, 2016 at 12:54 PM
Please provide a sample URL for a file that is not working and I will see what the cause may be.
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deadcenterfilmReplied on November 2, 2016 at 12:58 PM
Here are a few. Thank you for your help.
WalkWithMeFeature.pdf - https://www.jotform.com/uploads/deadcenterfilm/62786115160151/353903254261207771/WalkWithMeFeature.pdf
Rent-A-Date - Final Draft.pdf - https://www.jotform.com/uploads/deadcenterfilm/62786115160151/353438492232102399/Rent-A-Date%20-%20Final%20Draft.pdf
Lessons in an American Sunset.pdf - https://www.jotform.com/uploads/deadcenterfilm/62786115160151/353403815818785679/Lessons%20in%20an%20American%20Sunset.pdf
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David JotForm SupportReplied on November 2, 2016 at 1:02 PM
I was able to download the files from all of those URL's:
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deadcenterfilmReplied on November 2, 2016 at 1:05 PM
How odd...I checked each before sending over, but now they appear to be working.
This one still is not: https://www.jotform.com/uploads/deadcenterfilm/62786115160151/352359733765339252/GENETIC%20MEMORY.pdf
What is the cause of this?
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David JotForm SupportReplied on November 2, 2016 at 2:13 PM
I check this file and it is accessible as well:
I was able to download the PDF without issue.
We are making privacy updates to file uploads that are causing file URL's to change. Unfortunately, there are some unintended results that were not seen in testing. We removed the update and files should be working as they were before.
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goldstaradminReplied on November 2, 2016 at 4:24 PM
Things still appear to be not be working. Here is a file I am trying to access: https://www.jotform.com/uploads/goldstaradmin/61668468535166/349423180032818376/CV%20-%20Adil%20Aijaz%20Shah.pdf
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David JotForm SupportReplied on November 2, 2016 at 6:48 PM
This should now be fixed for new submissions and for any images added to forms. All newly generated PDF's should also have the correct file URLs. Any previously submitted forms that have incorrect URL's can be viewed directly from your JotForm account:
https://www.jotform.com/help/269-How-to-View-Form-Submissions
The correct URL's will be included there.