What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    **2nd REQUEST** Form will not proceed to payment area

    Asked by stagedoorschoolofdance on November 02, 2016 at 12:46 PM

    This is my 2nd contact about this issue!!!!  The form worked for a brief period on Monday but has not worked since.  I just downloaded a bunch of orders that were not able to process to the payment area!!!  And am receiving emails from customers that can not finish their orders!!!!!!!!!!!!!!!!!!!!!!!


    I paid $20 to upgrade the account so that more orders could be processed and NONE have been able to process since then!!!!  


    Why am I having to contact your company AGAIN??????????  With NO answer???????

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    JotForm Support Manager

    Answered by Jeanette on November 02, 2016 at 05:29 PM