PCI ::Security Error on Credit Card Checkout

  • admin655
    Asked on November 2, 2016 at 12:57 PM

    https://form.jotform.com/61784424766971

     

    Apparently, when customers are making a payment with a Credit Card, and not PayPal, they are getting this error:

     

    PCI :: Security Error 

    Security Header is not valid

     

     

     

    How can we fix this ASAP?

    Jotform Thread 979640 Screenshot
    Page URL: http://www.artacademy.edu/registrar/transcripts.php
  • David JotForm Support Manager
    Replied on November 2, 2016 at 5:58 PM

    Please contact your PayPal support, and make sure you are using the right credentials for the PayPal Pro account type.