What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PCI ::Security Error on Credit Card Checkout

    Asked by admin655 on November 02, 2016 at 12:57 PM



    Apparently, when customers are making a payment with a Credit Card, and not PayPal, they are getting this error:


    PCI :: Security Error 

    Security Header is not valid




    How can we fix this ASAP?

    Page URL:

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    JotForm Support

    Answered by BDAVID on November 02, 2016 at 05:58 PM

    Please contact your PayPal support, and make sure you are using the right credentials for the PayPal Pro account type.