What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    image upload buggy

    Asked by David  on November 02, 2016 at 01:11 PM

    Every time i try to upload an image, it takes many tries. i've just tried 4 times and it just replaces my upload with the jotform logo. i've had this problem ever since the last layout change.

     

    Thanks,

    David

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 02:02 PM

    Our sincere apologies. It should be working fine by now.

    This might be related to the bandwidth limit. This was reverted back so it should be working normally as usual.

     

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    Answered by David  on November 02, 2016 at 04:44 PM
    Thanks, i just gave it a try and it did the same thing. it attempts to upload the image, hangs for a bit, then displays the No Image icon - and is eventually replaced with the Jotform logo. the image im uploading is only 41K.
    ...
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    JotForm Support

    Answered by david on November 02, 2016 at 05:00 PM

    This should now be fixed for new submissions and for any images added to forms.  All newly generated PDF's should also have the correct file URLs.  Any previously submitted forms that have incorrect URL's can be viewed directly from your JotForm account:

     

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    The correct URL's will be included there. 

  • Profile Image

    Answered by David  on November 02, 2016 at 05:44 PM
    Thanks! i just uploaded a couple images without problem.
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