image upload buggy

  • David
    Asked on November 2, 2016 at 1:11 PM

    Every time i try to upload an image, it takes many tries. i've just tried 4 times and it just replaces my upload with the jotform logo. i've had this problem ever since the last layout change.

     

    Thanks,

    David

  • Elton Support Team Lead
    Replied on November 2, 2016 at 2:02 PM

    Our sincere apologies. It should be working fine by now.

    This might be related to the bandwidth limit. This was reverted back so it should be working normally as usual.

     

  • David
    Replied on November 2, 2016 at 4:44 PM
    Thanks, i just gave it a try and it did the same thing. it attempts to upload the image, hangs for a bit, then displays the No Image icon - and is eventually replaced with the Jotform logo. the image im uploading is only 41K.
    ...
  • David JotForm Support
    Replied on November 2, 2016 at 5:00 PM

    This should now be fixed for new submissions and for any images added to forms.  All newly generated PDF's should also have the correct file URLs.  Any previously submitted forms that have incorrect URL's can be viewed directly from your JotForm account:

     

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    The correct URL's will be included there. 

  • David
    Replied on November 2, 2016 at 5:44 PM
    Thanks! i just uploaded a couple images without problem.
    ...