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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Recieving multiple submissions from the same user

    Asked by LowerTrent on November 02, 2016 at 01:17 PM

    Hello,

    occasionally when a user submits the form by clicking the submit button only once we are getting 10 or so repeated submissions and the user is getting 10 repeated confirmation emails.  it is causing a lot of confusion for everyone.

     

    I have checked the jotform forums and I have tried resetting our form cache but the issue persists. It's not on every submission, it happens only intermittently.

     

    i have been going in and cleaning things up in our submissions, but i've left the last one there in case you need to take a look.

     

    https://form.jotform.com/62804483345256

    Page URL:
    https://form.jotform.com/62804483345256

    Submissions Getting repeated submissions Emails JotForm cache
  • Profile Image
    JotForm Support

    Answered by Kiran on November 02, 2016 at 06:24 PM

    Generally, this issue happens when the Thank you page is refreshed or sometimes when the browser back button is pressed. I have checked the submissions of your JotForm and see that there are multiple submissions for the user 'Robert Baragar'. Since the submissions time stamp displays very close to each other or received multiple times in the same second, it looks like there is an issue with the browser at the user's end. 

    Is the form embedded on any your web pages or experienced the same issue with any other users? Please let us know so that we can further investigate the issue.

    Thank you! 

     

  • Profile Image

    Answered by LowerTrent on November 02, 2016 at 07:44 PM
    thank you for the response,
     
    initially we had the form embedded in a page on our website
    www.ltc.on.ca.  After the first day of launching the form the repeated
    submissions issue occured about 5 times in 20 submissions.  that page
    has since been taken down.
     
    i have been going in and cleaning up the submissions but i left the
    last occurrence so you could see the problem.
     
    the second day we have created a link directly to the form and i
    expected the problem to go away, but it has not.
    https://form.jotform.com/62804483345256.
     
    i have been using quite a few api hits troubleshooting the issue and
    yesterday we ran out about 930pm.
     
    thanks for any advice
    jeff
     
    since then we have
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 03, 2016 at 01:24 AM

    I have tried submitting your JotForm and I was unable to replicate the issue at my end. However, I see that it took a few seconds to redirect to the Thank you page due to the calculation to be done using the widgets.

    Could you add the Get user Agent widget to your form so that we can get the browser and OS information that is being used? This would help us in further investigating the issue. Please do let us know if you experience the issue again.

    Thank you! 

  • Profile Image

    Answered by FitNow on November 13, 2016 at 10:18 PM

    I am having this very same issue. However, the person submitting is also now getting multiple emails from Jotform. They are a prospective client and he's getting pissed at me! 
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 14, 2016 at 02:02 AM

    Hi @FitNow,

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/989391. We will attend to your concern on the other thread accordingly.

     

    Regards.

  • Profile Image

    Answered by LowerTrent on November 28, 2016 at 11:03 AM

    Hi - we're still getting the same issue.  it seems like it might happen more often with firefox.  I can't really control what browser they are using, and I can't control how up to date their software is.  Hopefully we can find a solution otherwise we will need to move to a new form provider.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on November 28, 2016 at 11:20 AM

    I understand that we cannot control the browser/OS being used by the user. However, the user agent widget collects this specific information that might help us in finding the root cause of the issue so that we can provide you with a solution. 

    Please try adding a captcha to your form so that each time the form is submitted it is necessary to fill the captcha. Please refer to the guide below to add a captcha field to your form.

    https://www.jotform.com/help/205-How-to-Add-a-CAPTCHA-field

    Alternatively, you may set unique submissions on your form or set a limit on the form based on a unique question.

    Please give it a try and let us know if the issue still persists. We will be happy to assist. 

  • Profile Image

    Answered by LowerTrent on November 28, 2016 at 11:26 AM

    thanks.  yes we already have a captcha.

     

    i've added the user agent widget and i'll enable the check cookies option for unique submissions.

     

    Jeff

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    JotForm Support

    Answered by Kiran on November 28, 2016 at 11:33 AM

    Great! Please do let us know if you receive any duplicate submissions from the same user so that we can take a look and see what best we can do in this regard.

    Thank you! 

  • Profile Image

    Answered by LowerTrent on November 29, 2016 at 10:04 AM

    hello again, we have a new issue - i'm not sure if it's related to the changes I made yesterday.

     

    This morning a few of the widgets are not loading "we cannot complete your request" and the form cannot be submitted - the submit button sits on "please wait".

     

    it's pretty early in the day so I doubt we have reached our API limit.

     

    please advise

     

    Jeff

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    JotForm Support

    Answered by BDAVID on November 29, 2016 at 10:20 AM

    @LowerTrent, your new inquiry will be address on the following thread: https://www.jotform.com/answers/999774