What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When can we expect to see email notifications not going to spam?

    Asked by sharecare on November 02, 2016 at 01:19 PM

    As many others have reported, we haven't been receiving emails since yesterday AM. I've seen the answers from jotform support and yes, our support tool Zendesk has begin flagging your mails as Spam and dumping them into a suspended folder. Unfortunately they cannot be retrieved in bulk so this is creating a serious issue.

     

    I've seen the notes about retrieving the mails from Spam, but what's the plan to address the underlying issue?

    Page URL:
    http://www.doctoroz.com/contact

    email notifications email can Emails JotForm JotForm Support tool
  • Profile Image
    JotForm Support

    Answered by Kiran on November 02, 2016 at 06:36 PM

    We are sorry for the inconvenience this may have caused. The issue should be resolved by whitelisting the following JotForm domains in your Zendesk.

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Also, please mark all the emails received from JotForm as Not Spam in the ZenDesk. If you are using the Gmail, please select the emails received from JotForm in the Spam folder and mark them as Not Spam.

    Please get back to us if the issue still persists. We will be happy to help.