- sharecareAsked on November 02, 2016 at 01:19 PM
As many others have reported, we haven't been receiving emails since yesterday AM. I've seen the answers from jotform support and yes, our support tool Zendesk has begin flagging your mails as Spam and dumping them into a suspended folder. Unfortunately they cannot be retrieved in bulk so this is creating a serious issue.
I've seen the notes about retrieving the mails from Spam, but what's the plan to address the underlying issue?Page URL:
- JotForm SupportKiranAnswered on November 02, 2016 at 06:36 PM
We are sorry for the inconvenience this may have caused. The issue should be resolved by whitelisting the following JotForm domains in your Zendesk.
Also, please mark all the emails received from JotForm as Not Spam in the ZenDesk. If you are using the Gmail, please select the emails received from JotForm in the Spam folder and mark them as Not Spam.
Please get back to us if the issue still persists. We will be happy to help.