When can we expect to see email notifications not going to spam?

  • sharecare
    Asked on November 2, 2016 at 1:19 PM

    As many others have reported, we haven't been receiving emails since yesterday AM. I've seen the answers from jotform support and yes, our support tool Zendesk has begin flagging your mails as Spam and dumping them into a suspended folder. Unfortunately they cannot be retrieved in bulk so this is creating a serious issue.

     

    I've seen the notes about retrieving the mails from Spam, but what's the plan to address the underlying issue?

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  • Kiran Support Team Lead
    Replied on November 2, 2016 at 6:36 PM

    We are sorry for the inconvenience this may have caused. The issue should be resolved by whitelisting the following JotForm domains in your Zendesk.

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Also, please mark all the emails received from JotForm as Not Spam in the ZenDesk. If you are using the Gmail, please select the emails received from JotForm in the Spam folder and mark them as Not Spam.

    When can we expect to see email notifications not going to spam? Image 1 Screenshot 20

    Please get back to us if the issue still persists. We will be happy to help.