Duplicate submissions of same form

  • Javak9s
    Asked on November 2, 2016 at 1:22 PM

    Received 27 submissions from the same person with the same information.  I need to have 26 of these submissions deleted from my account so I won't go over the limit.

    Duplicate submissions of same form Image 1 Screenshot 20

  • John_Benson
    Replied on November 2, 2016 at 6:54 PM

    Hello,

    I have cleared your monthly submissions counter, I reset it back to 0. However, you still need to delete the data in the submissions page. 

    Also, please add a Captcha to your form to prevent this kind of issues. Here's the guide: https://www.jotform.com/help/205-How-to-Add-a-CAPTCHA-field

    Hope that helps. Please contact us again, if you need help.

    Thank you.

  • Javak9s
    Replied on November 2, 2016 at 7:44 PM
    Thank you all done.
    ...