What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto-responder Email: Why file attachment feature is not working?

    Asked by mhuneke on November 02, 2016 at 01:57 PM

    I am trying to add an attachment to the autoresponder emails and have tried multiple formats (PDF, Word, Pub, PNG, JPG) but none of the formats display when the email is received.  The attachment is always empty or unable to display.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 07:55 PM

    I have just tested your form and when I received the email auto-responder I could download the attachment you have included in it.

    I can also confirm that this is the file you have attached in the email wizard: 

    I have also opened the file and this is what I got: 

    Also, do note that the max file size for attachments is 15 MB since this is the limit on the email service provider. 

    Could you please take another look to your form? 

    If possible share us a screenshot about how the file shows on your end or, please  let us know if the file I show in my screenshot is not the correct. 

    I would also suggest you to remove the email auto-responder and try with a new one, may be there was a temporary issue at the moment that you added the email. 

    Please update us here with the result of your tests, we will wait for your response. 

  • Profile Image

    Answered by mhuneke on November 03, 2016 at 08:44 AM
    It is working today – thank you -
    Michele Huneke MT(ASCP)