What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have not been receiving the email notifications for our online form submissions

    Asked by UVFM on November 02, 2016 at 02:03 PM

    Seems like since Oct 25th, we have not gotten emails sent to us when an applicant applies online. We have 5 forms on our website, none of them seem to be consistently sent to us via email to notify us that someone applied. Yesterday I got emailed notification of 2 app submissions, but my colleagues did not. 

    All of our emails are listed in the "Recipient Emails" field under "Notification 1"

    It was working before, and suddenly stopped being consistent about 2 weeks ago.

    Please Help!

    Page URL:
    http://uvfm.org/help-app

    Submissions online form email notifications email
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 02, 2016 at 07:52 PM

    I see the email logs show submissions for today.

     

     

    If the issue continue, you should make sure that the messages are not landing in the spam folder and that these domains are whitelisted in your email server configurations.

    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    srv89.formresponse.com
    srv48.formresponse.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com