We have not been receiving the email notifications for our online form submissions

  • Profile Image
    UVFM
    Asked on November 02, 2016 at 02:03 PM

    Seems like since Oct 25th, we have not gotten emails sent to us when an applicant applies online. We have 5 forms on our website, none of them seem to be consistently sent to us via email to notify us that someone applied. Yesterday I got emailed notification of 2 app submissions, but my colleagues did not. 

    All of our emails are listed in the "Recipient Emails" field under "Notification 1"

    It was working before, and suddenly stopped being consistent about 2 weeks ago.

    Please Help!

  • Profile Image
    Jeanette
    Answered on November 02, 2016 at 07:52 PM

    I see the email logs show submissions for today.

     

     

    If the issue continue, you should make sure that the messages are not landing in the spam folder and that these domains are whitelisted in your email server configurations.

    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    srv89.formresponse.com
    srv48.formresponse.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com