What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    não chega nenhum contato pelo meu email!

    Asked by raissaoliani on November 02, 2016 at 02:04 PM

    Olá, gostaria que vcs tirassem meu email da lista de rejeição, pois ja me cadastrei em uma plataforma diferente!

    contato@raissaolianiortiz.adv.br , obrigado.

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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 08:04 PM

    I have checked the email address you have provided and as per the email history I can see all the emails are being sent without any problem. 

    You can also check the history on your end by following this guide: How-to-View-All-Your-Form-Email-History

    Please check your spam folder since emails may be there and if you find them mark them as not spam, this should help you to receive them in your inbox and get notified about it. 

    Also, take a look on this guide that will help you to know why you may not receive emails: Why-I-am-not-Receiving-Email-Notifications

    I would also suggest you to set up a custom sender email address by using the SMTP method, this way you will have more control over the sender email info, here's the guide: How-to-Setup-SMTP-for-a-Form