What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm charged again for Bronze subscription?

    Asked by cris74 on November 02, 2016 at 02:07 PM

    Good evening,

    We took an annual subscription Bronze, September 30, under the login cris74, to extend our monthly subscription, according to your advice.
    To this end, I warned you in September of our intention to take the annual subscription.
    I have to be charged $ 19 today. Why Rate?
    Can I have an explanation?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 02, 2016 at 08:20 PM

    We're sorry for this inconvenience. This problem occurred because your previous subscription Bronze monthly was paid by using PayPal, but new subscription, the yearly one, was paid by using credit card. 

    PayPal is subscription based payment so it will continue with a charging of subscription because of that. 

    But, we will sort this out. I will request a refund of your $19 Bronze plan and if you could kindly Cancel your PayPal subscription so it doesn't occur anymore.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by seth on November 03, 2016 at 10:54 AM

    The user notified us with this thread that he had cancelled PayPal subscription:


    The refund request is noted.

    All the best!