What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submissions responses are not emailing

    Asked by gallusdetox on November 02, 2016 at 02:34 PM

    The email addresses listed on the insurance verification page are not receiving the notification.

     

    Please advise

    Page URL:
    https://www.gallusdetox.com/insurance-verification

    Submissions responses verification email receiving
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    JotForm Support

    Answered by Nik_C on November 02, 2016 at 08:51 PM

    I did some checkings on your form and I did a test submissions. Could you please confirm if you received my email to any of these emails: 

    Also, please check Junk/Spam folder if submissions maybe went there.

    We'll wait for your response.

    Thank you!

     

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    Answered by gallusdetox on November 03, 2016 at 05:44 PM
    These went through.
    But the rest are going directly to the junk folder.
    Previously they went directly to the inbox
    ...
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    JotForm Support

    Answered by david on November 03, 2016 at 06:53 PM

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers.  If JotForm emails are there, could you please select all of them and mark them as not spam.

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    Answered by gallusdetox on November 03, 2016 at 07:44 PM
    is it going to keep happening after they are marked as not spam?
    ...
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    JotForm Support

    Answered by Jim_R on November 03, 2016 at 11:30 PM

    Hopefully, it should stop there once your email provider realizes that you have manually marked these emails as NOT SPAM. One more thing you can try to lessen the likelihood of this happening again, is to add noreply@jotform.com and noreply@formresponse.com to your Contact List.