What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long to be whitelisted?

    Asked by WNErika on November 02, 2016 at 02:36 PM

    ive been blacklisted for possible phishing in a few of my forms (which have since been deleted by me)

     

    i have no intention of trying to use Jotform for illegal or immorral purposes and would like to be able to start using the site again. How long does it take to be allowed access again? I am currently on my iPad so I could get a message sent directly to you guys. 

     

     

    Long how how long My Forms JotForm ipad message
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    JotForm Support

    Answered by Chriistian on November 02, 2016 at 09:56 PM

    I checked your account status and it looks like the suspension on your account has already been removed. Your account is back to being Active, so you should be able to use your forms without any issue.

    If you need further assistance, please let us know.
    Regards.

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    Answered by WNErika on November 03, 2016 at 12:02 PM

    My IP address at work is blocked (screenshot below) so I can only access via my iPad 

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    JotForm Support

    Answered by david on November 03, 2016 at 01:46 PM

    I whitelisted your most recent IP address.  If you are still blocked, let us know the IP that is blocked and we will whitelist that as well:

    http://whatismyipaddress.com/

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    Answered by WNErika on November 03, 2016 at 01:49 PM

    173.166.27.97

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    JotForm Support

    Answered by david on November 03, 2016 at 01:52 PM

    173.166.27.97 is now whitelisted.  You should be able to access the site.

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    Answered by WNErika on November 03, 2016 at 02:38 PM

    Yeah!!! THANK YOU!!!