How long to be whitelisted?

  • WNErika
    Asked on November 2, 2016 at 2:36 PM

    ive been blacklisted for possible phishing in a few of my forms (which have since been deleted by me)

     

    i have no intention of trying to use Jotform for illegal or immorral purposes and would like to be able to start using the site again. How long does it take to be allowed access again? I am currently on my iPad so I could get a message sent directly to you guys. 

     

     

  • Chriistian Jotform Support
    Replied on November 2, 2016 at 9:56 PM

    I checked your account status and it looks like the suspension on your account has already been removed. Your account is back to being Active, so you should be able to use your forms without any issue.

    How long to be whitelisted? Image 1 Screenshot 20

    If you need further assistance, please let us know.
    Regards.

  • WNErika
    Replied on November 3, 2016 at 12:02 PM

    My IP address at work is blocked (screenshot below) so I can only access via my iPad How long to be whitelisted? Image 1 Screenshot 20

  • David JotForm Support
    Replied on November 3, 2016 at 1:46 PM

    I whitelisted your most recent IP address.  If you are still blocked, let us know the IP that is blocked and we will whitelist that as well:

    http://whatismyipaddress.com/

  • WNErika
    Replied on November 3, 2016 at 1:49 PM

    173.166.27.97

  • David JotForm Support
    Replied on November 3, 2016 at 1:52 PM

    173.166.27.97 is now whitelisted.  You should be able to access the site.

  • WNErika
    Replied on November 3, 2016 at 2:38 PM

    Yeah!!! THANK YOU!!!