Braintree showing 'Total: 0.00 G' for submitted entries

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    dietanswers
    Asked on November 02, 2016 at 02:51 PM

    I am not in sandbox

    I have form, put in keys, merchant ID and test form and nothing, used my real credit card, it goes to thank you page but does not process as no transaction detail at Braintree.  

    I had been getting an HTTP error but that went away.  I just cannot get it to process.  Please help!  Thanks!

    I have spoken with Braintree and they do not know what is happening.

    https://form.jotform.com/62995399648178

  • Profile Image
    Mike
    Answered on November 02, 2016 at 10:48 PM

    Thank you for contacting us.

    I have attached a bug report ticket to this thread and escalated it to our developers.

    We will get back to you as soon as we have any updates.

  • Profile Image
    NeilVicente
    Answered on November 05, 2016 at 07:11 PM

    Hi,

    This issue occurs when one or more of the credit card fields were filled out yet there were no product/s selected.

    We have just released a patch that fixes this problem.

    Please do let us know if you're still having issues with your payment forms.

    Kind regards,