What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Braintree showing 'Total: 0.00 G' for submitted entries

    Asked by dietanswers on November 02, 2016 at 02:51 PM

    I am not in sandbox

    I have form, put in keys, merchant ID and test form and nothing, used my real credit card, it goes to thank you page but does not process as no transaction detail at Braintree.  

    I had been getting an HTTP error but that went away.  I just cannot get it to process.  Please help!  Thanks!

    I have spoken with Braintree and they do not know what is happening.

    https://form.jotform.com/62995399648178

    Page URL:
    https://form.jotform.com/62995399648178

    braintree not processing
  • Profile Image
    JotForm Support

    Answered by Mike on November 02, 2016 at 10:48 PM

    Thank you for contacting us.

    I have attached a bug report ticket to this thread and escalated it to our developers.

    We will get back to you as soon as we have any updates.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 05, 2016 at 07:11 PM

    Hi,

    This issue occurs when one or more of the credit card fields were filled out yet there were no product/s selected.

    We have just released a patch that fixes this problem.

    Please do let us know if you're still having issues with your payment forms.

    Kind regards,