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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    none of today's encoded submissions are decoding!

    Asked by 1stUCDallas on November 02, 2016 at 03:32 PM

    Help! URGENT!

     

    We are about to lose time sensitive church pledge amount info. All subs through yesterday decoded fine. Today's don't

    Page URL:
    https://www.jotform.com/submissions/62997966120165

    Submissions encoded all amount through church
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 02, 2016 at 11:39 PM

    Please try logging into another browser, and uploading your key to decrypt your submissions:

    If you do not know where to find it, it should be in the download folder: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    the key

    Let us know if you need more help.