none of today's encoded submissions are decoding!

  • 1stUCDallas
    Asked on November 2, 2016 at 3:32 PM

    Help! URGENT!

     

    We are about to lose time sensitive church pledge amount info. All subs through yesterday decoded fine. Today's don't

  • David JotForm Support Manager
    Replied on November 2, 2016 at 11:39 PM

    Please try logging into another browser, and uploading your key to decrypt your submissions:

    none of todays encoded submissions are decoding! Image 1 Screenshot 20

    If you do not know where to find it, it should be in the download folder: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    the key Screenshot 31

    Let us know if you need more help.