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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients submitting files, getting 404 when trying to open

    Asked by weneedmerch on November 02, 2016 at 03:42 PM

    Hello,

    We suddenly are getting a 404 error when we click on the e-mailed links to files people are submitting on our form located here:

    http://www.weneedmerch.com/ordering.php 

     

    Please advice what to do, we really depend on being able to click these links and see our clients artwork.

    Page URL:
    http://www.weneedmerch.com/ordering.php

    Screenshot
    open Getting www links to files hello and
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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 11:44 PM

    Our sincere apologies. The file should now work once again.

    The error was due to the bandwidth limit which has resumed its operation and now affecting uploaded files with high bandwidth usage. The update was reverted so it should be fine by now.

    Thanks!