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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Clients submitting files, getting 404 when trying to open

    Asked by weneedmerch on November 02, 2016 at 03:42 PM


    We suddenly are getting a 404 error when we click on the e-mailed links to files people are submitting on our form located here:



    Please advice what to do, we really depend on being able to click these links and see our clients artwork.

    Page URL:

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 11:44 PM

    Our sincere apologies. The file should now work once again.

    The error was due to the bandwidth limit which has resumed its operation and now affecting uploaded files with high bandwidth usage. The update was reverted so it should be fine by now.