Clients submitting files, getting 404 when trying to open

  • weneedmerch
    Asked on November 2, 2016 at 3:42 PM

    Hello,

    We suddenly are getting a 404 error when we click on the e-mailed links to files people are submitting on our form located here:

    http://www.weneedmerch.com/ordering.php 

     

    Please advice what to do, we really depend on being able to click these links and see our clients artwork.

    Jotform Thread 979994 Screenshot
  • Elton Support Team Lead
    Replied on November 2, 2016 at 11:44 PM

    Our sincere apologies. The file should now work once again.

    The error was due to the bandwidth limit which has resumed its operation and now affecting uploaded files with high bandwidth usage. The update was reverted so it should be fine by now.

    Thanks!