What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our Form Notifications Aren't Coming to Us

    Asked by mmaddux on November 02, 2016 at 04:42 PM

    Under the folder Lynch Creek Farm, we have a form called "Corporate - LCF Website - Inquiry / Order". These messages are supposed to be forwarded to a team inbox within Freshdesk. Lately, they have not been coming through. We did update our Freshdesk DKIM DNS recently but doubt that would matter. Please help. Thanks!

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    JotForm Support

    Answered by BDAVID on November 03, 2016 at 12:44 AM

    One of your recipient emails for your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, I have removed it from there, so this should solve the problem.

    In addition to this, please check your spam/junks folders, and if you find any email coming from JotForm, mark it as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.