Our Form Notifications Aren't Coming to Us

  • mmaddux
    Asked on November 2, 2016 at 4:42 PM

    Under the folder Lynch Creek Farm, we have a form called "Corporate - LCF Website - Inquiry / Order". These messages are supposed to be forwarded to a team inbox within Freshdesk. Lately, they have not been coming through. We did update our Freshdesk DKIM DNS recently but doubt that would matter. Please help. Thanks!

    Page URL: http://www.lynchcreekwreaths.com/corporate-gifts/
  • David JotForm Support Manager
    Replied on November 3, 2016 at 12:44 AM

    One of your recipient emails for your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, I have removed it from there, so this should solve the problem.

    Our Form Notifications Arent Coming to Us Image 1 Screenshot 30

    In addition to this, please check your spam/junks folders, and if you find any email coming from JotForm, mark it as NOT SPAM:

    Our Form Notifications Arent Coming to Us Image 2 Screenshot 41

    Let us know if you need more help, we will be glad to assist you.