Our Form Notifications Aren't Coming to Us

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    mmaddux
    Asked on November 02, 2016 at 04:42 PM

    Under the folder Lynch Creek Farm, we have a form called "Corporate - LCF Website - Inquiry / Order". These messages are supposed to be forwarded to a team inbox within Freshdesk. Lately, they have not been coming through. We did update our Freshdesk DKIM DNS recently but doubt that would matter. Please help. Thanks!

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    BDAVID
    Answered on November 03, 2016 at 12:44 AM

    One of your recipient emails for your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, I have removed it from there, so this should solve the problem.

    In addition to this, please check your spam/junks folders, and if you find any email coming from JotForm, mark it as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.