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Our Form Notifications Aren't Coming to UsAsked by mmaddux on November 02, 2016 at 04:42 PM
Under the folder Lynch Creek Farm, we have a form called "Corporate - LCF Website - Inquiry / Order". These messages are supposed to be forwarded to a team inbox within Freshdesk. Lately, they have not been coming through. We did update our Freshdesk DKIM DNS recently but doubt that would matter. Please help. Thanks!
US dns forwarded thanks inbox
One of your recipient emails for your form was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List, I have removed it from there, so this should solve the problem.
In addition to this, please check your spam/junks folders, and if you find any email coming from JotForm, mark it as NOT SPAM:
Let us know if you need more help, we will be glad to assist you.