What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
This is a normal behavior of the drop down field. The value will not show up in the submission or in the email alerts because it is considered as an empty or blank value.
Here's a screenshot of the test submission:
The solution is to add another option and make it as a default value.
If you have any question, let us know.
I believe I have the same question. If I have field with a question, like "What was your past employment?" and the person does not answer, I want to still be able to see the field so I know the person did not answer the question. I know I can make it required, but I would rather not do that. I just want to know if the person is filling out all the questions on the form without being forced to do so.
You can check if the field is empty or not in the submission list, you disable the option of "Auto Hide Empty Fields" as the following screen below:
I hope this helps. If you need further clarification, let us know.