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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List: Notifications are not being sent to one of my email addresses

    Asked by gdickison on November 02, 2016 at 05:21 PM

    Hi,

    I set up my form to send notifications when it is submitted. It is set to go to two people. One of the email addresses (cshoufler@isb.idaho.gov) is not receiving notifications. I've tried everything I can think of on my end, including checking with local IT, spam filters, etc, but nothing works.

    Can you resolve this?

    Thanks,

    Greg

    Page URL:
    https://www.jotform.com//?formID=62735459045158

    email sent not being sent not being Bounce
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    JotForm Support

    Answered by seth on November 03, 2016 at 02:15 AM

    Hello,

    The specified email address was on the bounce list. It is removed now.

    You can check if your email addresses fall into bounce list here:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Here is a guide to prevent bounce issues:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also we strongly recommend our users to use SMTP email settings:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I hope this answer helps. Please contact us for any of your queries about JotForm.

    Regards.