- gdickisonAsked on November 02, 2016 at 05:21 PM
I set up my form to send notifications when it is submitted. It is set to go to two people. One of the email addresses (email@example.com) is not receiving notifications. I've tried everything I can think of on my end, including checking with local IT, spam filters, etc, but nothing works.
Can you resolve this?
- JotForm SupportsethAnswered on November 03, 2016 at 02:15 AM
The specified email address was on the bounce list. It is removed now.
You can check if your email addresses fall into bounce list here:
Here is a guide to prevent bounce issues:
Also we strongly recommend our users to use SMTP email settings:
I hope this answer helps. Please contact us for any of your queries about JotForm.