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    Bounce List: Notifications are not being sent to one of my email addresses

    Asked by gdickison on November 02, 2016 at 05:21 PM


    I set up my form to send notifications when it is submitted. It is set to go to two people. One of the email addresses (cshoufler@isb.idaho.gov) is not receiving notifications. I've tried everything I can think of on my end, including checking with local IT, spam filters, etc, but nothing works.

    Can you resolve this?



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    JotForm Support

    Answered by seth on November 03, 2016 at 02:15 AM


    The specified email address was on the bounce list. It is removed now.

    You can check if your email addresses fall into bounce list here:


    Here is a guide to prevent bounce issues:


    Also we strongly recommend our users to use SMTP email settings:


    I hope this answer helps. Please contact us for any of your queries about JotForm.