Bounce List: Notifications are not being sent to one of my email addresses

Hi,

I set up my form to send notifications when it is submitted. It is set to go to two people. One of the email addresses (cshoufler@isb.idaho.gov) is not receiving notifications. I've tried everything I can think of on my end, including checking with local IT, spam filters, etc, but nothing works.

Can you resolve this?

Thanks,

Greg

Hello,

The specified email address was on the bounce list. It is removed now.

You can check if your email addresses fall into bounce list here:

https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

Here is a guide to prevent bounce issues:

https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

Also we strongly recommend our users to use SMTP email settings:

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

I hope this answer helps. Please contact us for any of your queries about JotForm.

Regards.