Paid Account: unexpected downgrade, I have already paid this month bronze amount.

1.  I received an email stating: 

   However on Monday I paid $19 to increase my plan to the Bronze plan so there is no way this can be the case!

2.  I have received NO payments since I increase my plan because NO ONE has been able to use the form!!!!  I have sent 2 previous request for help and still have a form that is NOT working and I have VERY FRUSTRATED customers!!!  And I am EXTREMELY frustrated!  They enter their order info and when they select submit, they get this message:  Please wait while we are processing your request...

3.  Why can I not get an answer?????

Hello,

Your account was scheduled to downgrade at 3.11.2016. Also we can track your payment that has been done 3 days ago. The schedule is cancelled. Please check your account and forms working. Also you had forms that were signed as 'phishing' by our system. Please be sure to obey our Terms of Use. If you try to collect critical information, your account would be suspended.

Regards.