What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid Account: unexpected downgrade, I have already paid this month bronze amount.

    Asked by Shannon on November 02, 2016 at 05:46 PM

    1.  I received an email stating: 

    You have reached your JotForm payments limit

       However on Monday I paid $19 to increase my plan to the Bronze plan so there is no way this can be the case!


    2.  I have received NO payments since I increase my plan because NO ONE has been able to use the form!!!!  I have sent 2 previous request for help and still have a form that is NOT working and I have VERY FRUSTRATED customers!!!  And I am EXTREMELY frustrated!  They enter their order info and when they select submit, they get this message:  Please wait while we are processing your request...


    3.  Why can I not get an answer?????

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    JotForm Support

    Answered by seth on November 03, 2016 at 03:47 AM


    Your account was scheduled to downgrade at 3.11.2016. Also we can track your payment that has been done 3 days ago. The schedule is cancelled. Please check your account and forms working. Also you had forms that were signed as 'phishing' by our system. Please be sure to obey our Terms of Use. If you try to collect critical information, your account would be suspended.