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Paid Account: unexpected downgrade, I have already paid this month bronze amount.Asked by Shannon on November 02, 2016 at 05:46 PM
1. I received an email stating:You have reached your JotForm payments limit
However on Monday I paid $19 to increase my plan to the Bronze plan so there is no way this can be the case!
2. I have received NO payments since I increase my plan because NO ONE has been able to use the form!!!! I have sent 2 previous request for help and still have a form that is NOT working and I have VERY FRUSTRATED customers!!! And I am EXTREMELY frustrated! They enter their order info and when they select submit, they get this message: Please wait while we are processing your request...
3. Why can I not get an answer?????