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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not recieving notification e-mails

    Asked by QSTI on November 02, 2016 at 06:18 PM

    I've got a bunch of auto emails to reply to respondents and to notify me of submissions. None of those are working. Last one was 10/26. (I know because they are still being recorded on a google sheet.) What's up? Nothing in my dashboard looks amiss. Thanks, Rick, rick@qsti.org

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    JotForm Developer

    Answered by Helen on November 03, 2016 at 04:25 AM

    Hi Rick,

    I checked your e-mail addresses, they were not in our bounce list. I checked your e-mail logs, too. They seems all e-mails were sent to your e-mail address.

    Please check your "Spam" folder and click "Not Spam" button to move e-mails to your Inbox.


    If you have any question, feel free contact us.