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    Not recieving notification e-mails

    Asked by QSTI on November 02, 2016 at 06:18 PM

    I've got a bunch of auto emails to reply to respondents and to notify me of submissions. None of those are working. Last one was 10/26. (I know because they are still being recorded on a google sheet.) What's up? Nothing in my dashboard looks amiss. Thanks, Rick, rick@qsti.org

    Page URL:
    http://www.qsti.org/contactsign-up.html

    Emails Submissions thanks and
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    JotForm Support

    Answered by Helen on November 03, 2016 at 04:25 AM

    Hi Rick,

    I checked your e-mail addresses, they were not in our bounce list. I checked your e-mail logs, too. They seems all e-mails were sent to your e-mail address.

    Please check your "Spam" folder and click "Not Spam" button to move e-mails to your Inbox.

     

    If you have any question, feel free contact us.