- Glenn BrensingerAsked on November 02, 2016 at 11:31 PM
- JotForm Support ManagerJeanetteAnswered on November 03, 2016 at 12:32 AM
To unsuspend it I had to remove the guilty fields
- GlennAnswered on November 03, 2016 at 08:10 AM
Then JotForm is not going to suit our needs. We are an Apple Authorized Service Center, and we use self-service forms when customers check in a computer for repair. In a lot of cases we need to know their login and password to perform repairs. Same with phones; if they check in an iPhone and don't give us the passcode, that prevents us from running diagnostic tests. We're not running some scam phishing site - we have a legitimate reason for asking the customer for this information, and it is with their fully informed consent that we do so.
The intent was that these forms would be used in the store, as well as on our web site so customers could check in before they get to the store (kind of like a medical pre-visit survey.) Is there no way that you can allow this?
- JotForm Support ManagerJeanetteAnswered on November 03, 2016 at 10:09 AM
In that case, I would recommend you to create an autoresponder asking for this critical informaton. So when the user replies to you, the information will arrive to your email, rather than our servers.
- glennbrensingerAnswered on November 03, 2016 at 10:21 AM