What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I suspended?

    Asked by Glenn Brensinger  on November 02, 2016 at 11:31 PM

    I am checking out JotForm as a possible replacement for Wufoo. I created two sample forms, suddenly the forms are disabled and my account is suspended for a Terms of Use violation? This is not scoring points with me. What exactly did I violate during my brief evaluation?

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    JotForm Support Manager

    Answered by Jeanette on November 03, 2016 at 12:32 AM

    The reason is that you created a form to request login credentials and this is prohibited by our terms of use


    To unsuspend it I had to remove the guilty fields

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    Answered by Glenn on November 03, 2016 at 08:10 AM

    Then JotForm is not going to suit our needs. We are an Apple Authorized Service Center, and we use self-service forms when customers check in a computer for repair. In a lot of cases we need to know their login and password to perform repairs. Same with phones; if they check in an iPhone and don't give us the passcode, that prevents us from running diagnostic tests. We're not running some scam phishing site - we have a legitimate reason for asking the customer for this information, and it is with their fully informed consent that we do so.

    The intent was that these forms would be used in the store, as well as on our web site so customers could check in before they get to the store (kind of like a medical pre-visit survey.) Is there no way that you can allow this?

    Thank you.

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    JotForm Support Manager

    Answered by Jeanette on November 03, 2016 at 10:09 AM

    In that case, I would recommend you to create an autoresponder asking for this critical informaton. So when the user replies to you, the information will arrive to your email, rather than our servers.

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    Answered by glennbrensinger on November 03, 2016 at 10:21 AM

    Thanks, I'll look into changing the form in order to accommodate your terms of use policies.