What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Storage space

    Asked by Image3D on May 08, 2012 at 06:05 PM


    I am creating a form that's primary use will be photo submission.  As photos may be submitted and downloaded on a daily basis, is there a way to manually clear our allocated space to allow for more uploads. 100mb would usually be enough space, but I want to know if I can clear out our storage or will I have to upgrade to handle this.




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    Answered by pinoytech on May 08, 2012 at 06:25 PM


    Thank you for contacting us regarding on storage space. Kindly note that is for entire period. You can however free some space in your account by deleting some files or Upgrade to Premium account for more space allocation (1GB)

    Hope this help.

    Let us know if you need further assistance.

    Thank you!

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    Answered by jimellis75 on May 26, 2012 at 11:50 AM

    How can I delete the files?  Do I have to delet the form submissions?

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    JotForm Support

    Answered by jonathan on May 26, 2012 at 06:05 PM


    Yes, you delete the files by deleting the submissions with attachments.

    Please be inform that deleted submission records will be PERMANENTLY gone. You may want to download and backup the submission reports before taking the delete process.