What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I cannot select form fields in Salesforce Integration?

    Asked by johnjo on November 03, 2016 at 05:06 AM

    Hello Jotform Team,

     

    I have some problems with my Test Account and a Salesforce Integration.

    I cannot assign the Fields fomr the selected Object at the setup.

     

    And why i cannot use another Objects just only ( Accounts, Leads,Contacts)

     

    regards john 

     

    Screenshot
    JotForm selected hello and
  • Profile Image
    JotForm Support

    Answered by olivia on November 03, 2016 at 09:06 AM

    Hi John,

    I checked your account to control your form but I couldn't find any valid form which is used SalesForce Integration.

    You have two forms but they are empty. Could you please share the direct URL of your form and I can check your form for you in this way?

    On the other hand, I tested our SalesForce Integration and I integrated SalesForce without getting any error. You can see in the following video how it works: 

     

    Could you please try to reintegrate your SalesForce? If the issue persists, please let us know.

    I'll be awaiting for your reply.

    Thank you.

     

  • Profile Image

    Answered by johnjo on November 03, 2016 at 10:44 AM
    Hello Olivia 
     
    Try the form: test-form 
     
    Problem still exist .. i cannot map any required Field.
     
     
    best regards john 
     
    Gesendet: Donnerstag, 03. November 2016 um 14:06 Uhr
    Von: JotForm <noreply@jotform.com>
    An: fireskyer@web.de
    Betreff: Re: Salesforce Integration
    A new response has been received:
    Answered by olivia
     
    Hi John,
    I checked your account to control your form but I couldn't find any valid form which is used SalesForce Integration.
    You have two forms but they are empty. Could you please share the direct URL of your form and I can check your form for you in this way?
    ...
  • Profile Image

    Answered by johnjo on November 07, 2016 at 04:07 AM

    Hello Olivia 

     

    Sorry there an missunderstanding about the Mechanism how jotform works. 

     

    Everything is fine 

     

    Thanks for help 

     

    Regards john 

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    JotForm Support

    Answered by John_Benson on November 07, 2016 at 06:13 AM

    Thank you for updating us, John. We're glad that everything is working fine now. If you need anything else, please contact us again. We'll be happy to assist you.