Why I cannot select form fields in Salesforce Integration?

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    johnjo
    Asked on November 03, 2016 at 05:06 AM

    Hello Jotform Team,

     

    I have some problems with my Test Account and a Salesforce Integration.

    I cannot assign the Fields fomr the selected Object at the setup.

     

    And why i cannot use another Objects just only ( Accounts, Leads,Contacts)

     

    regards john 

     

  • Profile Image
    olivia
    Answered on November 03, 2016 at 09:06 AM

    Hi John,

    I checked your account to control your form but I couldn't find any valid form which is used SalesForce Integration.

    You have two forms but they are empty. Could you please share the direct URL of your form and I can check your form for you in this way?

    On the other hand, I tested our SalesForce Integration and I integrated SalesForce without getting any error. You can see in the following video how it works: 

     

    Could you please try to reintegrate your SalesForce? If the issue persists, please let us know.

    I'll be awaiting for your reply.

    Thank you.

     

  • Profile Image
    johnjo
    Answered on November 03, 2016 at 10:44 AM
    Hello Olivia 
     
    Try the form: test-form 
     
    Problem still exist .. i cannot map any required Field.
     
     
    best regards john 
     
    Gesendet: Donnerstag, 03. November 2016 um 14:06 Uhr
    Von: JotForm <noreply@jotform.com>
    An: fireskyer@web.de
    Betreff: Re: Salesforce Integration
    A new response has been received:
    Answered by olivia
     
    Hi John,
    I checked your account to control your form but I couldn't find any valid form which is used SalesForce Integration.
    You have two forms but they are empty. Could you please share the direct URL of your form and I can check your form for you in this way?
    ...
  • Profile Image
    johnjo
    Answered on November 07, 2016 at 04:07 AM

    Hello Olivia 

     

    Sorry there an missunderstanding about the Mechanism how jotform works. 

     

    Everything is fine 

     

    Thanks for help 

     

    Regards john 

  • Profile Image
    John_Benson
    Answered on November 07, 2016 at 06:13 AM

    Thank you for updating us, John. We're glad that everything is working fine now. If you need anything else, please contact us again. We'll be happy to assist you.