What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change my username?

    Asked by inexpensivedesigns on November 03, 2016 at 06:31 AM

    How can I change my username? Its under my old business name and I need to update it

    name change my username and how
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    JotForm Support

    Answered by emily on November 03, 2016 at 06:38 AM

    You are unable to change your username from your account. Nevertheless, we can change it for you.

    Please provide us the username you want.

    We are waiting for your response, 

    Thank you.

  • Profile Image
    JotForm Support

    Answered by emily on November 03, 2016 at 07:33 AM

    I am sorry for the misinformation. 

    I have checked your account. You are using PayPal gateway and your subscription is Premium monthly. In this case, we cannot change your username.

    To change your username, you have to downgrade your account to FREE and let us know that you want to change your username. After we change it, you have to upgrade again. However, please note that our pricing plans have been restructured and there is no Premium plan anymore.

    You can find the new pricing below.

    https://www.jotform.com/pricing/

    Here is the user guide that will help you to cancel your PayPal subscription.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Waiting for your response.

    Thank you.