JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You are unable to change your username from your account. Nevertheless, we can change it for you.
Please provide us the username you want.
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I am sorry for the misinformation.
I have checked your account. You are using PayPal gateway and your subscription is Premium monthly. In this case, we cannot change your username.
To change your username, you have to downgrade your account to FREE and let us know that you want to change your username. After we change it, you have to upgrade again. However, please note that our pricing plans have been restructured and there is no Premium plan anymore.
You can find the new pricing below.
Here is the user guide that will help you to cancel your PayPal subscription.
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