How can I change my username?

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    inexpensivedesigns
    Asked on November 03, 2016 at 06:31 AM

    How can I change my username? Its under my old business name and I need to update it

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    emily
    Answered on November 03, 2016 at 06:38 AM

    You are unable to change your username from your account. Nevertheless, we can change it for you.

    Please provide us the username you want.

    We are waiting for your response, 

    Thank you.

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    emily
    Answered on November 03, 2016 at 07:33 AM

    I am sorry for the misinformation. 

    I have checked your account. You are using PayPal gateway and your subscription is Premium monthly. In this case, we cannot change your username.

    To change your username, you have to downgrade your account to FREE and let us know that you want to change your username. After we change it, you have to upgrade again. However, please note that our pricing plans have been restructured and there is no Premium plan anymore.

    You can find the new pricing below.

    https://www.jotform.com/pricing/

    Here is the user guide that will help you to cancel your PayPal subscription.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Waiting for your response.

    Thank you.