What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit.jotform.me took too long to respond.

    Asked by neoranking on November 03, 2016 at 06:54 AM


    Our client have been getting this issue recently. (please check screenshot)
    This keeps on happening few times when our client checks.

    How to make the forms more stable and robust?

    Let me know asap. Thanks.

    Page URL:

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    JotForm Support

    Answered by Charlie on November 03, 2016 at 09:29 AM

    Could you please try re-embedding the form using the iFrame embed code? Here's how you can get that code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. There might be a script or resource conflict that may be happening between your website and your JotForm form. 

    Let us know if that works.

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    Answered by neoranking on November 03, 2016 at 10:40 PM

    Thanks for the respond Charlie.. I will you know if I receive the error again. :)

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    Answered by ELS_PHILS on July 05, 2017 at 09:17 PM

    Hi goodmorning my form was able to sign but didnt send autorespond can you please help me about thhis problem thanks https://form.jotform.me/62712407419454
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    JotForm Support

    Answered by Chriistian on July 05, 2017 at 11:17 PM


    I have moved your concern to a separate thread. Please follow this link: https://www.jotform.com/answers/1192160. We will answer your concern there accordingly.