What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit.jotform.me took too long to respond.

    Asked by neoranking on November 03, 2016 at 06:54 AM

    Hi,

    Our client have been getting this issue recently. (please check screenshot)
    This keeps on happening few times when our client checks.

    How to make the forms more stable and robust?

    Let me know asap. Thanks.

    Page URL:
    www.ashtree.com.sg/site-secure

    Screenshot
    JotForm Long too long check Getting and
  • Profile Image
    JotForm Support

    Answered by Charlie on November 03, 2016 at 09:29 AM

    Could you please try re-embedding the form using the iFrame embed code? Here's how you can get that code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. There might be a script or resource conflict that may be happening between your website and your JotForm form. 

    Let us know if that works.

  • Profile Image

    Answered by neoranking on November 03, 2016 at 10:40 PM

    Thanks for the respond Charlie.. I will you know if I receive the error again. :)