What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My jotform isn't working

    Asked by Customistic on May 08, 2012 at 06:58 PM

    THis is my jotform to send images to customers.




    The last several I have tried to send do not have the graphics attached.  Can you please help?


    my email is angie@customistic.com and phone is 702-796-8236

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 08, 2012 at 07:23 PM


    Perhaps the attachment was exceeding the 1GB limit?
    Have you tried uploading a lesser file size. 

    I encounter no issue testing your form. If you want you can also check here.
    You can check the email submissions @ jonathan.mailcatch.com

    Please inform us if problem persist. Thanks.



  • Profile Image
    JotForm Support

    Answered by jonathan on May 08, 2012 at 07:26 PM

    You may also want to re-embed the form in your website using the iframe code this time.


    Please update us when you can. Thanks.