What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Several fields cannot be filled in due to theme applied to form

    Asked by DevlinOrtho on November 03, 2016 at 10:10 AM

    we have adult new patient form and have had many complaints that when they click in a box and put in information it is coming back that the field is required....and they put the information in there.  Please help...I tried going in and seen where a copy of the boxes were blank and so I added  a subtitle to them to get them to show up.  A lot of our patients...well...most of them are filling out this form with their smart phones.

  • Profile Image
    JotForm Support

    Answered by david on November 03, 2016 at 12:37 PM

    The theme applied to your form is causing several fields to be inaccessible.  Removing the theme or applying a different theme will allow for the fields to be accessible once again.

    Here is a copy of the form with a different theme applied:


    All fields are accessible.

    Here is a copy of the form with the previous theme applied:


    Many of the dropdown fields cannot be used.