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    Why sub-users are no longer able to delete submissions?

    Asked by csmwebteam on November 03, 2016 at 10:21 AM

    I have created sub-accounts for users.  Until recently, they were able to log in and delete submissions.  The form created is a list of lost and found items that generate to a webpage.  After the items were picked up or donated, the users would then delete the submissions.  That option is no longer there.  Is this something that can be fixed/added/addressed?

    Thank you, 

    Cindy

    can Submissions delete submissions items then
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 12:33 PM

    I just checked one of your sub-users(DMcintosh@csmd.edu) and I didn't notice any problems with deleting submissions, delete button is there and it is active:

    Did you have this problem with a specific user/submission?

    Please let us know.

    Thank you!

  • Profile Image

    Answered by csmwebteam on November 03, 2016 at 01:44 PM
    Ah, thank you! There used to be a little red X icon on the page that
    listed all of the items. Thank you for clarifying!
    Cindy
    New response received >>> JotForm 11/3/2016 12:33
    PM >>>
    A new response has been received:
    Answered by Nik_C
    I just checked one of your sub-users(DMcintosh@csmd.edu) and I didn't
    notice any problems with deleting submissions, delete button is there
    and it is active:
    Did you have this problem with a specific user/submission?
    Please let us know.
    Thank you!
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    http://www.jotform.com/answers/980816-User-s-can-no-longer-delete-submussions)
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  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 02:53 PM

    Hello Cindy,

    You're welcome, I'm glad it is working for you.

    Cheers!