I was charged incorrectly- Please fix

  • Profile Image
    Amsinger
    Asked on November 03, 2016 at 10:26 AM

    Hi,

    I downgraded my account to Free a few weeks ago and now I was just charged for this month. I do NOT want this month. I do NOT want to be charged anymore.

    Please credit this month and make sure that my account is corrected marked as a free one now. 

    Thank you

  • Profile Image
    david
    Answered on November 03, 2016 at 12:49 PM

    I fully cancelled your subscription and refunded your last payment.  You should receive the refund in 5-7 business days.