What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was charged incorrectly- Please fix

    Asked by Amsinger on November 03, 2016 at 10:26 AM


    I downgraded my account to Free a few weeks ago and now I was just charged for this month. I do NOT want this month. I do NOT want to be charged anymore.

    Please credit this month and make sure that my account is corrected marked as a free one now. 

    Thank you

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    JotForm Support

    Answered by david on November 03, 2016 at 12:49 PM

    I fully cancelled your subscription and refunded your last payment.  You should receive the refund in 5-7 business days.