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Not Receiving password reset via emailAsked by Justin Stevens on November 03, 2016 at 11:38 AM
I've sent the reset password to firstname.lastname@example.org, and the reset password info is not being sent to us. I've sent a test email to email@example.com, and we receive those.
The first screenshot is what appears when I use firstname.lastname@example.org:
Here's what appears when I use my work email:
So I know the email@example.com email is the correct one.
If I'm not mistaken it seems that you're trying to regain access to your jotform account by resetting your account password and we do apologize for any troubles you might be experiencing.
I can confirm that " firstname.lastname@example.org " is the correct email for your account.
Also, I do not see anything preventing you from accessing the account since it is active.
Additionally, I have tested this on my end on one of my older testing accounts just to check and see what would happen but, I was unable to replicate the issue since it is working normal on my side.
Have you tried checking your spam folder to see if it accidentally ended up in there?
We understand you appear to be having a related issue but I have moved your question to this new thread here as a new problem for us to investigate separately.