Not Receiving password reset via email

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    Justin Stevens 
    Asked on November 03, 2016 at 11:38 AM

    I've sent the reset password to info@mcninteractive.com, and the reset password info is not being sent to us.  I've sent a test email to info@mcninteractive.com, and we receive those.

    The first screenshot is what appears when I use info@mcninteractive.com:

     

    Here's what appears when I use my work email:

     

    So I know the info@mcninteractive.com email is the correct one.

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    KadeJM
    Answered on November 03, 2016 at 01:39 PM

    If I'm not mistaken it seems that you're trying to regain access to your jotform account by resetting your account password and we do apologize for any troubles you might be experiencing.

    I can confirm that " info@mcninteractive.com " is the correct email for your account.

    Also, I do not see anything preventing you from accessing the account since it is active.

    Additionally, I have tested this on my end on one of my older testing accounts just to check and see what would happen but, I was unable to replicate the issue since it is working normal on my side.

    Have you tried checking your spam folder to see if it accidentally ended up in there?

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    jferrara
    Answered on November 08, 2016 at 10:01 AM

    I am also having an issue with the password reset email.

    It is for a sub-user.  We are have checked Junk and Quarantine folders and nothing is there.

    Julie

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    KadeJM
    Answered on November 08, 2016 at 11:15 AM

    @jferrara

    We understand you appear to be having a related issue but I have moved your question to this new thread here as a new problem for us to investigate separately.