What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Receiving password reset via email

    Asked by Justin Stevens  on November 03, 2016 at 11:38 AM

    I've sent the reset password to info@mcninteractive.com, and the reset password info is not being sent to us.  I've sent a test email to info@mcninteractive.com, and we receive those.

    The first screenshot is what appears when I use info@mcninteractive.com:


    Here's what appears when I use my work email:


    So I know the info@mcninteractive.com email is the correct one.

  • Profile Image

    Answered by KadeJM on November 03, 2016 at 01:39 PM

    If I'm not mistaken it seems that you're trying to regain access to your jotform account by resetting your account password and we do apologize for any troubles you might be experiencing.

    I can confirm that " info@mcninteractive.com " is the correct email for your account.

    Also, I do not see anything preventing you from accessing the account since it is active.

    Additionally, I have tested this on my end on one of my older testing accounts just to check and see what would happen but, I was unable to replicate the issue since it is working normal on my side.

    Have you tried checking your spam folder to see if it accidentally ended up in there?

  • Profile Image

    Answered by jferrara on November 08, 2016 at 10:01 AM

    I am also having an issue with the password reset email.

    It is for a sub-user.  We are have checked Junk and Quarantine folders and nothing is there.


  • Profile Image

    Answered by KadeJM on November 08, 2016 at 11:15 AM


    We understand you appear to be having a related issue but I have moved your question to this new thread here as a new problem for us to investigate separately.