- Justin StevensAsked on November 03, 2016 at 11:38 AM
I've sent the reset password to firstname.lastname@example.org, and the reset password info is not being sent to us. I've sent a test email to email@example.com, and we receive those.
The first screenshot is what appears when I use firstname.lastname@example.org:
Here's what appears when I use my work email:
So I know the email@example.com email is the correct one.
- KadeJMAnswered on November 03, 2016 at 01:39 PM
If I'm not mistaken it seems that you're trying to regain access to your jotform account by resetting your account password and we do apologize for any troubles you might be experiencing.
I can confirm that " firstname.lastname@example.org " is the correct email for your account.
Also, I do not see anything preventing you from accessing the account since it is active.
Additionally, I have tested this on my end on one of my older testing accounts just to check and see what would happen but, I was unable to replicate the issue since it is working normal on my side.
Have you tried checking your spam folder to see if it accidentally ended up in there?
- KadeJMAnswered on November 08, 2016 at 11:15 AM
We understand you appear to be having a related issue but I have moved your question to this new thread here as a new problem for us to investigate separately.