Why notifications are not coming through?

  • relate
    Asked on November 3, 2016 at 1:17 PM

    For some reason, we have stopped getting notifications when someone completes a form.  We get some & then it stops.  This is on multiple forms with different email addresses that are being notified.  The only thing that is uniform about the forms is the email addresses are all from our domain.

     

    I have put the URL from one of the forms below.

  • Nik_C
    Replied on November 3, 2016 at 2:49 PM

    We're sorry for the inconvenience you experienced, I just initiated a test submission that should come to your email:

    Why notifications are not coming through? Image 1 Screenshot 30

    Could you kindly check if any of emails from JotForm ended in your Junk/Spam folder by any chance?

    If it did, please open your email and click 'Not Spam', it looks like this(Gmail example):

    Why notifications are not coming through? Image 2 Screenshot 41

    This is important so your future emails will not end in Junk/Spam.

    Please let us know if you have further questions.

    Thank you!

  • relate
    Replied on November 3, 2016 at 3:44 PM
    It was the spam issue.
    ...
  • Nik_C
    Replied on November 3, 2016 at 4:49 PM

    Thank you for letting us know, we appreciate that!

    Let us know if we can be of any additional assistance.

    Regards.

  • cookiezombie
    Replied on November 3, 2016 at 8:25 PM

    I have a similar problem - but one of the email addresses is to a printer, which has no spam filter.

    Suggestions?

     

  • Chriistian Jotform Support
    Replied on November 3, 2016 at 11:57 PM

    Hello @cookiezombie,

    It appears that you have already posted a thread regarding the issue with your email address. To avoid any confusion, we shall answer your question on that thread. Please follow this link to view it: https://www.jotform.com/answers/981623.

    Thank you.