How to disable shipping charges in my payment form?

  • melissax1
    Asked on November 3, 2016 at 1:34 PM

    Hello!  I have a payment form which I duplicated from a past form. I have shipping turned off but for some reason when it takes the buyer to the PAYPAL screen it charges an additional $5.00 for shipping.  Where can I turn this off?


    Please help!  Thank you.

    Melissa

    Melissa@legacyx.com

    Page URL: https://form.jotform.com/63064708628158
  • Kiran Support Team Lead
    Replied on November 3, 2016 at 3:02 PM

    You can disable the Shipping option in the Shipping tab of the payment wizard by clicking on the wizard icon.

    How to disable shipping charges in my payment form? Image 1 Screenshot 20

    Hope this information helps!