What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to disable shipping charges in my payment form?

    Asked by melissax1 on November 03, 2016 at 01:34 PM

    Hello!  I have a payment form which I duplicated from a past form. I have shipping turned off but for some reason when it takes the buyer to the PAYPAL screen it charges an additional $5.00 for shipping.  Where can I turn this off?

    Please help!  Thank you.



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    JotForm Support

    Answered by Kiran on November 03, 2016 at 03:02 PM

    You can disable the Shipping option in the Shipping tab of the payment wizard by clicking on the wizard icon.

    Hope this information helps!