What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving copies of jot forms in our email

    Asked by mq on November 03, 2016 at 02:04 PM

    Dear Jotform,

     

    We are not receiving copies of the forms that our clients fill out on our website in our email. We receive the payments, but not the forms. We need to login to the jot form to see submissions. Can you please check on this and let us know why we are not getting the emails?

    Look forward to hearing from you soon.

    Thank you,

     

    Misha Quint

    Page URL:
    https://www.interharmony.com/italy/music-festival-application1

    email receiving in copies
  • Profile Image
    JotForm Support

    Answered by Kiran on November 03, 2016 at 03:39 PM

    I have checked the email history log of your account and see that the emails are being sent using SMTP without any issue from our end. Please see the screenshot below:

    Please check if the SMTP credentials used in your account are correct. If you are referring to any other form in your account, please let us know. We will be happy to assist. 

    Thanks!

  • Profile Image

    Answered by mq on November 03, 2016 at 08:44 PM
    Hi Jotform,
    Thank you for your reply. There is nothing wrong with our SMTP or settings.
    I spoke with our server. However, I tested the jot form 3 times today and
    did not receive any email with the jot form information (as the client) or
    as the person sending the form. Something is going on with the jot form.
    The form is here:
    https://www.interharmony.com/italy/music-festival-application1
    Can you please help to resolve this issue?
    Thank you,
    Caitlin
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on November 03, 2016 at 11:02 PM

    When an SMTP account is used, the emails will be sent using the custom email address configured in the email notification. However, could you try changing the sender email address to JotForm default email and see if that helps?

    Let us know the results so that we can further investigate the issue. Thank you!