We are not receiving copies of jot forms in our email

  • Profile Image
    mq
    Asked on November 03, 2016 at 02:04 PM

    Dear Jotform,

     

    We are not receiving copies of the forms that our clients fill out on our website in our email. We receive the payments, but not the forms. We need to login to the jot form to see submissions. Can you please check on this and let us know why we are not getting the emails?

    Look forward to hearing from you soon.

    Thank you,

     

    Misha Quint

  • Profile Image
    Kiran
    Answered on November 03, 2016 at 03:39 PM

    I have checked the email history log of your account and see that the emails are being sent using SMTP without any issue from our end. Please see the screenshot below:

    Please check if the SMTP credentials used in your account are correct. If you are referring to any other form in your account, please let us know. We will be happy to assist. 

    Thanks!

  • Profile Image
    mq
    Answered on November 03, 2016 at 08:44 PM
    Hi Jotform,
    Thank you for your reply. There is nothing wrong with our SMTP or settings.
    I spoke with our server. However, I tested the jot form 3 times today and
    did not receive any email with the jot form information (as the client) or
    as the person sending the form. Something is going on with the jot form.
    The form is here:
    https://www.interharmony.com/italy/music-festival-application1
    Can you please help to resolve this issue?
    Thank you,
    Caitlin
    ...
  • Profile Image
    Kiran
    Answered on November 03, 2016 at 11:02 PM

    When an SMTP account is used, the emails will be sent using the custom email address configured in the email notification. However, could you try changing the sender email address to JotForm default email and see if that helps?

    Let us know the results so that we can further investigate the issue. Thank you!