Our forms are not being sent to our emails

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    Asked on November 03, 2016 at 02:08 PM



    I had sent an email already regarding this but we are having issues with receiving our forms through email. It has been working for about 8 months now, but as of last week has stopped completely. Please get back to me ASAP. Thank you!


    Shaine Shipp



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    Answered on November 03, 2016 at 03:39 PM

    I have checked most of the email addresses you're using in your form and I can see the emails are being sent fine to those addresses, I have also checked the emails in our bounce list and they are not in, when an email is in the bounce list none of the emails sent from JotForm will be sent. 

    When checking the emails I noticed you're using some Gmail addresses, we recently had a problem with our emails being marked as spam on Gmail, so please check your spam folder and if you find the emails there mark them as not spam. 

    Visual reference: 

    Image result for mark email as not spam gmail

    If the issue still persists I would suggest you to check this guide: Why-I-am-not-Receiving-Email-Notifications

    And also setting up a custom sender using SMTP will help to have more control over the emails and how they are sent: How-to-Setup-SMTP-for-a-Form

    Also, I have checked the threads related to your account and can see this is the only one, may be that you've opened the other thread using a guest account.