What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot receive Notification Emails.

    Asked by allfurlove on November 03, 2016 at 02:44 PM
    My Forms not being emailed not being emailed
  • Profile Image
    JotForm Support

    Answered by olivia on November 03, 2016 at 03:10 PM

    When I have checked your form and Notification Email address in this form, your Notification Email was in our bounce list. I have removed it from the bounce list.

    I also sent you a test email and I checked your email logs as you can see in the following image.

    You can also check if your email addresses are bouncing or not and prevent email bouncing. Please have a look at the following guides:

    How-to-Remove-Your-Email-Address-from-Bounce-List

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Could you please check your email inbox? If Notification Email is not in your inbox, could you please check your Spam Inbox and mark your email as "Not Spam" if it is in spam inbox?

     

    I'll be awaiting for your reply.

    Thank you for your understanding.