I am not receiving email alerts

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    Asked on May 09, 2012 at 05:36 AM



    user name - grgadventures


    I have just signed up to use jotform and embedded a form to my website file:///C:/Users/Chrissy/Documents/grgs%20adventure%20kayaking/contactus.html


    The form is working fine, i have tested it twice, however I am not receiving email alerts. The email I want it forwarded it to is info@grgadventurekayaking.com


    I would be very grateful if you could help me out!


    Many Thanks



  • Profile Image
    Answered on May 09, 2012 at 07:14 AM


    Please set the notification email for your forms. I cloned your forms and didn't see this set.

    Check this link for more guides; http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    Hope this helps, incase you need further assistance please lets know.

  • Profile Image
    Answered on May 14, 2012 at 03:26 AM

    Hi,. I have done this but I am still not receiving notifications... any ideas?



  • Profile Image
    Answered on May 14, 2012 at 03:44 AM

    Can you please change the Sender E-mail to noreply@jotform.com? You can also add JotMail's Ip Addresses to your mail provider's whitelist.

    To change the Sender E-mail please follow these steps below:

    While you are on your Form Builder;

    - Click on ''Setup & Embed'',

    - Click on ''Email Alerts'',

    - Click on ''Notification'',

    - Click on ''Reply-To Recipient Settings'',

    - Change ''Sender E-mail'' to noreply@jotform.com,

    - Click on ''Finish'' and save your form.

    If this still doesn't work, please do let us know.