What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I know when a client submits a form?

    Asked by cherishthemoments on November 03, 2016 at 05:51 PM

    I'm not getting notified and would like to know if I can get notified when someone submits a form.

    email notification submits a form notify notification
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    JotForm Support

    Answered by John_Benson on November 03, 2016 at 07:39 PM

    I checked your email address and it is not in the bounce list. I checked your form and I noticed an incomplete email notification. 

    Please check our guide how to add one properly: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Also, we had an email issues recently. JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be glad to assist you.

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    JotForm Support

    Answered by John_Benson on November 03, 2016 at 07:43 PM

    Update: Please add an email recipient to your email notifications.

    Hope that helps. Thank you.