Why is it that i dont receive email notifications?

  • Profile Image
    pensionadvances
    Asked on May 09, 2012 at 07:59 AM

    I dont receive email notifications when someone fills up the form that i created here.

     

    And when i try to pull up the filled up form here, it just dont let me. all i can see is a clear page.

    I can see that i have 3 new filled up forms. but i cant see their details.

  • Profile Image
    gori-mathew
    Answered on May 09, 2012 at 01:55 PM

    Hi,

    We are sorry that you having this issue. I have cloned your form and was able to submit this form successfully and recieved notification both on my email notification account and jotform account.

    You can also try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also request your ISP or mail provider to whitelist jotmail's IPs shown in the link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this solution helps, If this doesn't work please do let us know.