What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is it that i dont receive email notifications?

    Asked by pensionadvances on May 09, 2012 at 07:59 AM

    I dont receive email notifications when someone fills up the form that i created here.

     

    And when i try to pull up the filled up form here, it just dont let me. all i can see is a clear page.

    I can see that i have 3 new filled up forms. but i cant see their details.

  • Profile Image

    Answered by gori-mathew on May 09, 2012 at 01:55 PM

    Hi,

    We are sorry that you having this issue. I have cloned your form and was able to submit this form successfully and recieved notification both on my email notification account and jotform account.

    You can also try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also request your ISP or mail provider to whitelist jotmail's IPs shown in the link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this solution helps, If this doesn't work please do let us know.