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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Applicants aren't receiving confirmation emails after submitting their applications.

    Asked by wattles on November 03, 2016 at 07:50 PM

    I don't know what's wrong. I tried to reset the thank you email on my form. When I try to re-set up the thank you email and hit "save" I get an error that says "false".

    Page URL:
    https://www.jotform.com//?formID=61863361485159

    Screenshot
    Emails after receiving after submitting
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    JotForm Support

    Answered by Chriistian on November 03, 2016 at 11:32 PM

    The form you linked doesn't seem to have any autoresponder in it. Currently, it only has notifications that will send an email to the form owner, but not to the applicants. To resolve this, please create a new autoresponder on your form

    Your session might have ended and you were logged out of your account, which is why you got the "false" message while trying to save the form. Please make sure that you are logged in to your account and try saving the form again. 

    If the issue persists, please let us know.
    Thank you.