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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The last 2 threads you posted prior to this are:
1. https://www.jotform.com/answers/930487 - Posted Sep 12, handled on that same day
2. https://www.jotform.com/answers/978713 - Posted Nov 2, handled on that same day too
(Both threads are related to email)
Even if you posted a Forum Thread while not logged in as mhowe479, I'm sure one of our supporters would have handled it. We never fail to handle threads that come in and we handle them on a first come first served basis.
Yes, there might be some occasions when it might take a couple hours before getting an update BUT we always ensure that we update each and every question posted in our Forum.
I recommend you open both links I mentioned above and if by any chance you still need further assistance, kindly reply to the most recent thread https://www.jotform.com/answers/978713 so we can further assist you.