- markashtonAsked on May 09, 2012 at 09:10 AM
Thought I'd start this as a different post.
So, I'm working a way with a form ... and all of a sudden it starts not updating .... catastrophe ... how can a person move on with his work??
I am updating in real-time and when I try in all browsers the form is not updating.
I have changed the forms title to Patient Satisfaction Questionnaires .... with an 's' on the end to demonstrate this
Here's the thing .... DO NOT ASK ME TO CHANGE THE URL OR CLONE THE FORM
Respectfully, I cannot do this. This would mean hours and hours of work. there are many graphs associated ... and it serves as a demo
Can you advise me please. Its a problem your end, that consistently happens, that appears not to have been addessed.
- gori-mathewAnswered on May 09, 2012 at 03:21 PM
We really apologise for the inconveniences this issue has caused you. I tried cloning your form and editing it on IE8 but experienced same issue. But using Firefox it works well.
See attached link to see the form i cloned;
Can you try working on a different browser and seee if it works out!
- markashtonAnswered on May 10, 2012 at 04:56 AM
No, I work on Chrome. Thanks.
The problem needs fixing - it happens a lot. Please escalate to higher powers
Thanks Regards Mark
- JotForm SupportabajanAnswered on May 10, 2012 at 05:21 AM
Do you mean that the form is not updating in the form builder as well as at its URL? When I logged in to your account and went to the form in question, I didn't see an "s" on the end of Questionnaire. So, I inserted it and saved the form.
Please check the form at its URL now and let us know if you can see the change.
- markashtonAnswered on May 10, 2012 at 05:27 AM
No this is resolved. You advised me in this post ... here .... http://www.jotform.com/answers/12249-Matrix-Survey-Tool-Limitations Do you want to remove the below from the other post as it is an answer for this thread ......
I can understand your frustration regarding this issue. However, concerning the form not updating, try using http://www.jotformpro.com/form/21143609596962 to view the form instead of http://form.jotformpro.com/form/21143609596962 and let us know if that helps.
..... this worked but I was just highlighting that there is a consistent problem with "form freeze"
- JotForm SupportjonathanAnswered on May 10, 2012 at 09:11 AM
Thanks for the update. I am sure your 'highlight' did serve its purpose.
You will be inform when it gets updated.