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    My Form Won't Update Either

    Asked by markashton on May 09, 2012 at 09:10 AM

    Thought I'd start this as a different post.

    So, I'm working a way with a form ... and all of a sudden it starts not updating .... catastrophe ... how can a person move on with his work??

    I am updating in  real-time and when I try in all browsers the form is not updating.


    I have changed the forms title to Patient Satisfaction Questionnaires .... with an 's' on the end to demonstrate this


    Respectfully, I cannot do this. This would mean hours and hours of work. there are many graphs associated ... and it serves as a demo

    Can you advise me please. Its a problem your end, that consistently happens, that appears not to have been addessed.

    Regards Mark

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    Answered by gori-mathew on May 09, 2012 at 03:21 PM

    Hi Markashton,

    We really apologise for the inconveniences this issue has caused you. I tried cloning your form and editing it on IE8 but experienced same issue. But using Firefox it works well.

    See attached link to see the form i cloned;


    Can you try working on a different browser and seee if it works out!

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    Answered by markashton on May 10, 2012 at 04:56 AM

    No, I work on Chrome. Thanks.

    The problem needs fixing - it happens a lot. Please escalate to higher powers

    Thanks Regards Mark

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    JotForm Support

    Answered by abajan on May 10, 2012 at 05:21 AM


    Do you mean that the form is not updating in the form builder as well as at its URL? When I logged in to your account and went to the form in question, I didn't see an "s" on the end of Questionnaire. So, I inserted it and saved the form.

    Please check the form at its URL now and let us know if you can see the change.


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    Answered by markashton on May 10, 2012 at 05:27 AM

    Hi Wayne,

    No this is resolved. You advised me in this post ... here .... http://www.jotform.com/answers/12249-Matrix-Survey-Tool-Limitations  Do you want to remove the below from the other post as it is an answer for this thread ......


    I can understand your frustration regarding this issue. However, concerning the form not updating, try using http://www.jotformpro.com/form/21143609596962 to view the form instead of http://form.jotformpro.com/form/21143609596962 and let us know if that helps.


     ..... this worked but I was just highlighting that there is a consistent problem with "form freeze"



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    JotForm Support

    Answered by jonathan on May 10, 2012 at 09:11 AM

    Hi Mark,

    Thanks for the update. I am sure your 'highlight' did serve its purpose.
    You will be inform when it gets updated.