What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you message dosesn't show up

    Asked by thelookbook on May 09, 2012 at 09:38 AM

    I have a problem of my form. After submitting the form. The "thank you message" didn't show up.

     

     

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    Answered by AtacanC on May 09, 2012 at 12:10 PM

    We apologize for any inconvenience this may have caused you. I've cloned your form and made a test submission. I was able to see the Thank You message after i hit the submit button. Does it happen all the time or was it the first time?

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    Answered by thelookbook on May 09, 2012 at 12:41 PM

    Hi,

    I just created this form and now is testing. Found this problem. It just can display the thank you page.

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    Answered by pinoytech on May 09, 2012 at 01:04 PM

    Hi,

    Upon checking your form and tested, I wasn't able to replicate the said issue. Have you tried already deleting your browsing cache and cookies? If not, please give a try. But if deleting brwoser cache and cookies doesn't work, re-embed your form code into your website using iFrame.

    If the said issue still persist, let us know so we can further assist you and investigate the said issue.

    Thank you!