What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    forms disabled?

    Asked by coletester on November 04, 2016 at 12:50 AM

    Dear Support,

    I have a free account for now. Plan to upgrade soon because I need more forms. 

    However the free forms that I have created and currently working with are disabled. Can you please tell me why?

    Thank You!

    James L. Coleman Jr.



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    JotForm Support

    Answered by liyam on November 04, 2016 at 01:54 AM

    Hello James,

    I checked your account and it was automatically suspended by our phishing filter. However, I did not find anything very much suspicious on any of your forms aside from the field which asks for the last 4 digits of the form user's SSN. As I don't think there is anything threatening or can be relative to phishing in your forms, I went ahead and reactivated your account. You should be able to access your forms again.

    If you have other questions, please let us know.

    Thanks for your patience and we apologize for this inconvenience.