forms disabled?

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    Asked on November 04, 2016 at 12:50 AM

    Dear Support,

    I have a free account for now. Plan to upgrade soon because I need more forms. 

    However the free forms that I have created and currently working with are disabled. Can you please tell me why?

    Thank You!

    James L. Coleman Jr.


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    Answered on November 04, 2016 at 01:54 AM

    Hello James,

    I checked your account and it was automatically suspended by our phishing filter. However, I did not find anything very much suspicious on any of your forms aside from the field which asks for the last 4 digits of the form user's SSN. As I don't think there is anything threatening or can be relative to phishing in your forms, I went ahead and reactivated your account. You should be able to access your forms again.

    If you have other questions, please let us know.

    Thanks for your patience and we apologize for this inconvenience.